Requirements
Admin rights to adjust "Settings"
After adjusting or cancelling your subscription, you will receive a confirmation or, if applicable, a corresponding invoice from us by email. Below you will find an overview of the various adjustment options:
Adjust the number of employees
If the number of your employees changes – whether due to growth or reduction – you can make the adjustment directly in the settings of your Dualoo account.
In the event of an increase, a surcharge for the period already paid will be made, provided that the change is made retroactively.
In the event of a reduction, you will receive a corresponding credit note with your next invoice, provided that the adjustment is made retroactively.
Here's how:
Click on ‘Settings’ in the menu at the top.
Under the heading ‘Company account’, select the sub-item ‘Subscription’.
Use the selection fields to adjust the correct number of employees.
Select the desired modules (if not already activated).
Confirm the change by clicking on ‘Save’.
Add new module
If, for example, you have only used the ‘Recruitment of apprentices, trainees & interns’ module up to now, you can add the ‘Recruitment of employees’ module at any time – or vice versa.
Billing will be pro-rated until the end of the existing subscription period. No automatic renewal will be triggered.
How to activate an additional module:
Click on ‘Settings’ in the menu at the top.
Under ‘Company account’, select the sub-item ‘Subscription’.
Activate the desired additional module. The new price (monthly or annual) will be displayed immediately.
Confirm the change by clicking on ‘Save’.
You will receive the corresponding invoice in the following days.
Change billing cycle
You can change the billing mode of your subscription at any time – from monthly to annual or vice versa.
Changing from monthly to annual
The change will take effect at the end of the current month.
You will benefit from a 10% discount on the invoice amount.
Changing from annual to monthly
The change will take effect at the end of the current annual period.
You will then receive a monthly invoice.
To change the billing cycle:
Open the ‘Settings’ menu.
Go to ‘Company account’ >‘Subscription’.
Select the desired billing mode.
Click on ‘Save’.
You will receive an invoice for the new services within the next few days.
Cancellation of the Dualoo subscription
How to cancel your subscription
You can cancel your subscription as follows:
By sending a message via our support chat
By email to [email protected]
Cancellation periods and expiry
Cancellation must be made at least five calendar days before the end of the current subscription period. This applies to both subscription options:
Monthly subscription: can be cancelled five days before the end of each month
Annual subscription: can be cancelled at the end of the term, also with five days' notice
Important note on cancellation
Upon cancellation, your account will be completely deleted, also for data protection reasons. This means that all settings, configurations and stored content will be permanently lost. It is not possible to restore this data.
If you have any questions about the cancellation process, our support team will be happy to help you at any time.