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How can I reset my password or get a recovery code?
How can I reset my password or get a recovery code?

In this article you will learn how to reset a password.

Raphael Mösch avatar
Written by Raphael Mösch
Updated over a week ago

Reset password

If you have received a request from an employee, you can forward these instructions or, if you have forgotten your password, simply select the e-mail address of the employee concerned.

1. Switch to the login page under login.dualoo.com and click on "Forgot password" below the login window.

2. Enter your e-mail address and click on the button "Request password".

3. You will now receive an e-mail containing a link to set the new password. Please note that an email will only be sent if the email address has also been added to Dualoo.

Alternatively, the following link will take you directly to the Reset Password window: https://login.dualoo.com/#/forgotPassword

Recovery code - for use with 2-factor authentication

With the recovery code, you can log back into Dualoo without the authenticator code. The app can then be reinstalled or Dualoo can be added to the existing app. To do this, go to the Dualoo settings. Under "My account" you can uninstall the two-factor authentication and then reinstall it.

Use of Recovery Codes

1. Click on "Recovery Code" at the login page

2. Enter the first code

3. Login will work again and you will be redirected automatically.

4. If you cannot find your recovery codes, please contact your 'admin' who can then contact Dualoo support.

Send recovery code (only for Admins & HR-Managers)

As a Dualoo Admin or HR-Manager, you can send a new code to users who have not saved their recovery codes in the Employees section.

Caution! Only works for employees who have activated 2-factor authentication

1. Click on the 3-dot button

2. Select Send recovery code

3. An e-mail is then sent to the corresponding user.

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