Reset password
If you have received a request from an employee, you can forward these instructions or, if you have forgotten your password, simply select the e-mail address of the employee concerned.
1. Switch to the login page under login.dualoo.com and click on "Forgot password" below the login window.
2. Enter your e-mail address and click on the button "Request password".
3. You will now receive an e-mail containing a link to set the new password. Please note that an email will only be sent if the email address has also been added to Dualoo.
Alternatively, the following link will take you directly to the Reset Password window: https://login.dualoo.com/#/forgotPassword
Recovery code - for use with 2-factor authentication
With the recovery code, you can log back into Dualoo without the authenticator code. The app can then be reinstalled or Dualoo can be added to the existing app. To do this, go to the Dualoo settings. Under "My account" you can uninstall the two-factor authentication and then reinstall it.
Use of Recovery Codes
1. Click on "Recovery Code" at the login page
2. Enter the first code
If you can no longer find your recovery codes, please contact your admin. Dualoo admins can send you a new recovery code.
3. You should now be able to log in again.
4. Now you need to delete the previous two-factor authentication.
5. You can now easily reinstall two-factor authentication.
You can find instructions on how to do this here.
Send recovery code (only for Admins & HR-Managers)
As a Dualoo Admin or HR-Manager, you can send a new code to users who have not saved their recovery codes in the Employees section.
Caution! Only works for employees who have activated 2-factor authentication
1. Click on the 3-dot button
2. Select Send recovery code
3. An e-mail is then sent to the corresponding user.
"Session expired" error message when logging in
If the message "The session (token) has expired." appears when logging in with two-factor authentication, the following steps may help:
Log in again quickly
This message may appear if you wait too long to enter the 2FA code after entering your password. Please start the login process again and enter the 2FA code within a few minutes.Check the time on your mobile phone
The 2FA code will only work correctly if the time on your mobile phone is correct. Please check whether the time on your mobile phone matches the current time on your computer. If necessary, you should activate the automatic time setting on your mobile phone.Request a recovery code from HR
If you are still unable to log in, you can request a recovery code from your HR team. After logging in with the recovery code, you must set up two-factor authentication again. You can do this in the Settings under My Account.