Introduction
Dualoo provides a simple overview and display of all open tasks. These are automatically calculated based on the date specified for each process step and are continuously updated.
Personal assistant
In the cockpit you have the personal assistant. This shows you the open items sorted by due date. With one click, you land in the corresponding view and can complete your tasks. Depending on whether you are a recruiter or a rater, you will see dossiers and ratings or only ratings.
Sorting by due date and using filters
Another option to get an overview is to sort and filter by due date in the overviews: Dossier and Ratings.
To do this, click on the arrow next to "Quick filter" and select "My open dossiers".
Alternatively, you can click directly on the column title "Due date" in the corresponding view and get the dossiers/ratings that have been due the longest at the top.
Calculation of due dates
Dossiers
Based on the date in each open process step, the due date is calculated.
Attention: For the step to be shown as due, it must still be open. Once completed, it will not appear in the due list.
Examples of deadlines and reminders automatically sent
Example: Application receipt on 14 January 2025
Rater A added on 14/01/2025; they immediately receive an email notification = to be completed by 16/01/2025; if not completed, a reminder is sent on 17/01/2025
Rater B added on 15/01/2025; they also receive an immediate email notification = to be completed by 16/01/2025; if not completed, a reminder is sent on 18/01/25
Example: Taster placement with start date 20/01/26 - End date 22/01/2026
Rater A added on 14/01/2025; they will only receive an email notification 1 day before the Trial apprenticeship starts, i.e. on 19/01/2026 = to be completed by 23/01/2025 (as the end date is +1 day) and if not completed, a reminder is sent on 24 January 2025
Rater B added on 21 January 2025; they also receive an immediate email notification = to be completed by 23 January 2025 (because end date +1 day) and if not completed, a reminder is sent on 24 January 2025
Rater C added on 25/01/2025; they receive an immediate email notification because they have been involved in the past = due by 26/01/2025 (because end date in the past +1 day) and if not completed, a reminder is sent on 27/01/25
Can due dates be customised?
Yes, the due dates for all open process steps can be customised or postponed to a later date (snooze feature). To do this, click on the three dots next to the relevant process step or directly on the due date, and set the desired date.
This is useful, for example, in the following situations:
Absence due to holidays: A line manager is away and the application process is delayed. The due date can be postponed accordingly without the need for an additional ‘On Hold’ step.
Missing application documents: Additional documents have been requested from an applicant. The due date can be set to a later date to ensure you are reminded in good time to follow up.
Snoozed process steps are also marked with a corresponding icon in the overview. This makes it clear at a glance which tasks have been deliberately postponed to a later date.
The snooze feature allows you to plan open tasks flexibly and return to them at the right time.
Can the text be customised?
The text and deadlines cannot currently be customised.
Enquire with raters / send manual reminders
If the rating is still open after the automatic reminder has been sent, a further reminder can be sent manually in the relevant process step by clicking the three dots and selecting ‘Notify employees’. The text can be customised here.
Ratings
Generally, the (end) date of the step is the due date. Exception: If the step is already in the past when the rater is invited, the invitation date is considered the due date. This results in the following rules:
(End) date of the step is in the past
If the last date of the step is in the past, the due date is the date on which the rater was invited. For example, if the application receipt was received on 03/08 and the recruiter invited for rating on 15/08, the assessment will be marked in red in the overview on 16.08. (due date: 15.08. = invitation to rating).
(End) date of the step is in the future
If the last date of the step is in the future, the due date is the end date of the step. If, for example, the Multi-day event on 08.08. was arranged for 13-15.08. and the rater was also invited to the rating on 08.08., the rating will not be marked in red in the overview until 16.08. (due date: 15.08. = end date of the step).
Tips & tricks for recruiters
Delete incomplete ratings in case of acceptance/rejection
In the case of an acceptance or rejection, check whether there are still open ratings in previous steps and delete them. Otherwise, these ratings remain open and are considered due.
