It can happen that the display of the dossier or evaluation overview is disturbed by a problem in your local browser memory. This can be seen, for example, if filters are displayed several times or no results are displayed in the dossier or evaluation overview.

You can usually solve this local problem by deleting the cookies and otherwise you can also clear the cache.

If your browser is not up to date, this can also lead to display problems.

1. Click on the settings button in your browser, which is displayed in front of the URL. Depending on the browser, this button may look slightly different.

2. Go to "Cookies and site data".

3. Open "Manage on-device site data"

4. Delete the cookies "dualoo.com" and "login.dualoo.com" and then click on the "Done" button. And reload the page.

5. You can now log in again and check the previously incorrect display.

If the error still persists, please contact your IT department or Dualoo Support.

Many problems can be solved by clearing the cache. The cache can cause problems, especially after an update. These instructions describe how you can clear the cache in Dualoo only, so that you do not lose any data that you still need in your cache.

2. Then click on the refresh icon for at least three seconds and finally on Empty cache and refresh completely.

3. Close the console